AI is not only for big companies. It can do so much more than what you've seen and small businesses have the most to gain. We help home-service and trade businesses use it to its full potential and we set it all up for you.
Real work · swipe or tap
No pitch, no pressure.
We set it up, train your team and stay until it works.
Accounts, data, logins. All yours from day one.
The work we see eating the most owner hours and where AI saves the most time. It doesn't have to involve generating content or pictures. Start anywhere. And if what's slowing you down isn't on this list, ask anyway. Odds are we can build it.
Records that keep themselves, in one place.
Every call answered, even at 9pm.
Estimates out while the job is still warm.
A calendar the whole crew can trust.
Money in, without the awkward chasing.
Posts, emails, and flyers that keep going out.
A site that turns lookers into callers.
Get found, get reviewed, get rehired.
Orders and intake, minus the phone tag.
Automotive film distributor serving 1,000+ professional installers across the Northeast.
"Annie and her team at Mainline Ops have been instrumental in growing top line sales by making our website more intuitive to customers and optimizing internal operations through streamlining our inventory systems using AI. By teaching our company how to use new AI systems, she's multiplied the effectiveness of our team."
Personal chef, meal prep, and kitchen coaching in Washington, DC.
"We set up automations and integrations that helped us better record our menus, recipes, and client communications so our team can spend more energy focusing on where we thrive: food and client care. Annie is knowledgeable with AI and other technological systems, but her skillset first and foremost is in seeing the people, the overlooked small businesses and overworked teams, and supporting them to succeed."
The stuff that AI is really good at is invisible, not the AI slop we see online. Use AI to create real value for your business because not only is AI really good at automating repetitive tasks, it's also really good at reasoning tasks with complex logic. All these things can run by themselves while you're in the field or while you're resting (like humans do).
That's the AI that's worth using: the stuff that's working and making things happen in your business while you're not in front of your computer. The call you missed gets a text back and turns into a booked job. The invoice goes out the day the work wraps and the reminder follows up on its own. You don't ever have to generate a single image.
Our founder Annie spent her career inside big companies building the automation and AI that made them millions. Mainline Ops is that skill set switched to your side.
Ten questions about how your business runs, none of them about chatbots or content. You get a score, your two biggest time leaks and what to fix first. No sales call attached.
Take the assessment →One-time build or long-term partner, the start is the same. The assessment and the first call cost nothing, and nobody commits to anything until there's a plan.
Ten questions, five minutes, instant results. Or skip straight to the call.
Thirty minutes, no pitch. We tell you what we'd fix first.
We watch how the work really flows, then write your prioritized plan. Credited in full toward any build you start within 90 days.
Build it once, keep us around monthly, or take the plan and run with it. All three are fine.
One project, one price quoted in writing before we start, and a clear finish line.
Set up the systems, move your data, configure the AI, wire up the integrations.
Hands-on training, a written runbook, and short video walkthroughs.
We stay until the first real job runs through the new system. Thirty days of free support, then it's all yours.
A flat monthly fee, for owners who'd rather have someone watching the machine and improving it every month.
Same clean setup. The bones are the same; the relationship is what's different.
Same training, same runbook. But we're around if anyone has questions later.
One new improvement shipped every month, monthly office hours, and one number to call.
Owner-operated, a few employees to a couple dozen, still doing too much by hand. If that sounds like you, we should talk.
The licensed trades and the builders. Dispatch, on-site quoting, subs, change orders, and payments that land.
The crews and pros who show up at the door. Scheduling, routes, reminders, and repeat customers.
Distributors, shops, and offices. Ordering, intake, inventory, and billing that runs itself.
Don't see your exact trade? If you serve homes, properties, or the businesses that do, we can almost certainly help. See all industries →
Mainline Ops exists because we kept seeing the same thing: businesses with great craft, held back by paper, spreadsheets, and software bought in 2008.
We started this studio to be the operations team those businesses can't afford to hire.
We also think AI has been sold as a big-company tool for too long. It's just a tool, and right now it's one of the few edges in a crowded market that's still cheap to claim. The owners who pick it up first are going to be very hard to compete with.
We stay small on purpose. You always talk to the person doing the work.
Thirty minutes, no slides. If we're a fit, great. If not, you'll still leave with a few ideas you can use.
